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New Forest
General New Forest FAQ
Do I need to book?
You should definitely book during school holidays and summer weekends or if you need a specific style of bike like an electric bike. Also, booking online will save you time in store. We will refund you if you cancel 24 hrs before arrival.
How do I book bike hire?
Our online booking system is a quick and easy way to book your bike hire.
What size bike do I need?
Take a look at our sizing chart to find the perfect bike fit for you.
What equipment do you supply?
Helmets, locks and maps are free, but we also sell gloves and rainwear. Please wear suitable clothing that you wouldn’t mind getting dirty or ripped (if going on one of the more adventurous routes).
Do I need to be able to cycle?
It's quite helpful if you can but if not, try a tandem with a proficient rider in front for stability.
Can I hire an electric bike?
Yes, we have an ever-growing fleet of electric bikes but be sure you bring a photo ID, a valid credit card for payment and deposit. Also, please ensure riders for e-bikes are aged over 14.
What types of bike can I hire?
We offer a wide range of bikes to suit every need. From off-road, step-thru, e-bikes, gravel, comfort, kids bikes and more. View our full offering on our booking system.
How long is the rental period?
Our rental period is a cost effective flat fee, whether you rent for 2 hours or the whole day. Bikes must be returned by 5pm but we do offer multi-day discounts or an overnight surcharge. A short session discount is available after 2.00pm, but can't be booked.
What if the bikes get stolen?
Loss is the responsibility of the hirer so we strongly recommend you stay with the bikes and never leave them unattended. If you stop for lunch, ensure the bikes are locked within your sight as bikes have been stolen from racks at pubs and cafes.
New Forest Collection & Delivery
Is there parking at Cyclexperience?
Yes, there is parking in Brockenhurst Station. Parking fee applicable, off peak rates after 12 and at weekends.
Can I get to you by train?
Brockenhurst is on a mainline station from London with plenty of regular stopping trains. The usual train journey from London to Brockenhurst is around 90 mins.
Are you easy to find?
We think so! Our New Forest centre is in the station car park on the south side of Brockenhurst Station, at the bottom of the ramp. A map is available on our contact page.
Do you deliver?
Technically, we deliver all over the country but for local rentals we prefer you come to us to ensure you get the correct size and style of bike. But we do deliver to some hotels so please call or email first - see our New Forest hire page for more details.
What if I'm late for my collection?
If you have paid online or over the phone, you don’t need to tell us you will be late. We are used to people getting stuck in traffic or missing trains. If you haven’t paid, then you should try and contact us as we will give out bikes from unpaid bookings when busy!
Cycling in the New Forest
Is it mostly off-road cycling?
From Brockenhurst, you can access trails within 500 metres of our closest route and about 1-2 km of quiet lanes on other routes.
Are the trails signposted?
In the New Forest, all you will really see are trail post markers with numbers. But don’t worry, we offer maps and most of our routes are on the New Forest Hub guiding app or Komoot, both available on the App store or Google Play.
Will I see animals?
In the New Forest, it’s pretty much 100% guaranteed you will see ponies. Just make sure you look, don't touch and definitely don't share your lunch with them! You can normally see animals from our hire centre windows. You may also spot deer, donkeys and birds of prey. If you’re visiting in the autumn months, you may be lucky to see wild pigs during pannage season.
Dorset
General Dorset FAQ
Do I need to book?
You should definitely book during school holidays and summer weekends or if you need a specific style of bike like an electric bike. Also, booking online will save you time in store. We will refund you if you cancel 24 hrs before arrival.
How do I book bike hire?
Our online booking system is a quick and easy way to book your bike hire.
What size bike do I need?
Take a look at our sizing chart to find the perfect bike fit for you.
What equipment do you supply?
Helmets, locks and maps are free. Please wear suitable clothing that you wouldn’t mind getting dirty or ripped (if going on one of the more adventurous routes).
Do I need to be able to cycle?
It's quite helpful if you can but if not, try a tandem with a proficient rider in front for stability.
Can I hire an electric bike?
Yes, we have an ever-growing fleet of electric bikes but be sure you bring a photo ID, a valid credit card for payment and deposit which is set between £250 for a single day hire but up to £2000 for multiple days due to the risk of loss. Also, please ensure riders for E-bikes are aged over 14, this is UK law, not ours!
What types of bike can I hire?
We offer a wide range of bikes to suit every need. From off-road, step-thru, e-bikes, gravel, comfort, kids bikes and more. View our full offering on our booking system.
How long is the rental period?
Our rental period is a cost effective flat fee, whether you rent for 2 hours or the whole day. Bikes must be returned by 5pm but we do offer multi-day discounts or an overnight surcharge. A short session discount is available after 2.00pm, but can't be booked.
What if the bikes get stolen?
Loss is the responsibility of the hirer so we strongly recommend you stay with the bikes and never leave them unattended. If you stop for lunch, ensure the bikes are locked within your sight as bikes have been stolen from racks at pubs and cafes.
Dorset Collection & Delivery
Is there parking at Cyclexperience?
Yes, there is pay and display parking in Purbeck Park, parking fees apply.
Can I get to you by train?
The closest station to our Purbeck Centre is Wareham Station which is 3 miles away, although during the summer there are buses and always plenty of taxis.
Are you easy to find?
Our Purbeck centre is in the car park for the Swanage Railway, just off the roundabout on the A351. A map is available on our contact page.
Do you deliver?
Technically, we deliver all over the country but for local rentals we prefer you come to us to ensure you get the correct size and style of bike. But we do deliver to some hotels so please call or email first - see our Dorset hire page for more details.
What if I'm late for my collection?
If you have paid online or over the phone, you don’t need to tell us you will be late. We are used to people getting stuck in traffic or missing trains. If you haven’t paid, then you should try and contact us as we will give out bikes from unpaid bookings when busy!
Cycling in Dorset
Is it mostly off-road cycling?
The closest trail access from our Purbeck centre is about 1.2 miles/ 2 km along a quiet lane.
Are the trails signposted?
There aren’t many signs to follow in Purbeck apart from bridleway markers. But don’t worry, we offer maps and most of our routes are on the Cylexperience app or Komoot, both available on App store or Google Play.
Will I see animals?
Some grazing animals are being introduced to the Purbeck area. You may spot ponies, deer, donkeys and birds of prey. Just make sure you look, don't touch and definitely don't share your lunch with them!